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  1. #1

    Default Coronavirus / Covid-19

    We are planning on visiting CSS at the end of the month and have yet to see any information from Couples or on this message board regarding the coronavirus / covid-19 outbreak. Does Couples plan on releasing an official statement regarding travel, precautionary measures being taken, cancellation / re-booking waivers or advice on upcoming travel? I would really appreciate some information so we can plan accordingly.

    Thank you,

  2. #2

    Default

    I am on the Couples Mailing list. You can register on the main website. I received this email March 12th.

    Dear Valued Guest,


    On behalf of Couples Resorts, we look forward to welcoming you to our beautiful resorts soon. However, we are aware that Coronavirus (COVID-19) may have you concerned about your upcoming travel plans. Rest assured, Couples Resorts is carefully monitoring global impact of the Coronavirus in accordance with the Centers for Disease Control, World Health Organization, and Jamaica’s Ministry of Health. At this time, all four Couples Resorts are open and fully operational with flexible travel options. In addition to Jamaica’s prevention initiatives, we have implemented the following enhanced protocols:


    Full adherence & cooperation with the disease prevention guidelines provided by the above referenced agencies.


    Increase in and frequency of hotel cleaning and sanitization procedures.


    24-hour access to hotel-based medical professionals with hospital access.


    The following policies apply to guests with upcoming reservations, should they wish to postpone their stay:


    You may rebook your stay at Couples Resorts within one year of your original date of travel. The full original amount paid will be credited toward your future stay. If the credit exceeds the cost of your future stay, the remaining balance may be applied toward on-property purchases only.


    We appreciate your continued support during this sensitive time and will keep you informed of any changes to our operations and/or policies. Please feel free to contact us at service@couples.com for further information or assistance.


    Sincerely,




    Abraham Issa
    Chief Operating Officer

    Jack and Kathy
    CSA 2007, 2010, and 2016. CTI 2012, 2014. CN 2016 (Trading Places only), 2018, 2020. 2023?

  3. #3

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    Dear Valued Guest,


    It is with great sadness that Couples Resorts announces the temporary closure of all 4 Couples Resorts, effective March 28 - April 30, 2020 due to COVID-19 (coronavirus). The Issa family and Couples Executive Team have carefully made this determination based on the various travel restrictions in effect in addition to considerations regarding our staff’s health at this time. We will continue to monitor and update you accordingly. Our hearts and thoughts go out to everyone affected by this pandemic and we appreciate those on the frontline working to contain the virus.


    We ask that current in-house guests try and coordinate their travel plans to get home safely before the above mentioned date. For those with reservations between now - April 30, 2020, please contact your travel professional or our reservations center at 1 800 COUPLES or service@couples.com to revise your travel plans without penalty. For those with reservations May 1st – onward, we will provide an update by April 24, 2020.


    Throughout this unprecedented time, we encourage everyone to follow health protocols in preventing the spread of COVID-19 as the world’s safety is the highest priority. Couples Resorts thanks you for your continued support and looks forward to a timely recovery together.


    Sincere Regards,




    Lee Issa
    Chairman



    Jack and Kathy
    CSA 2007, 2010, and 2016. CTI 2012, 2014. CN 2016 (Trading Places only), 2018, 2020. 2023?

  4. #4

    Default

    Please don't be angry with the messenger, but I just received an email from Couples this morning 03/21/2020, and this is what it said:

    It is with great sadness that Couples Resorts announces the temporary closure of all 4 Couples Resorts, effective March 28 - April 30, 2020 due to COVID-19 (coronavirus). The Issa family and Couples Executive Team have carefully made this determination based on the various travel restrictions in effect in addition to considerations regarding our staff’s health at this time. We will continue to monitor and update you accordingly. Our hearts and thoughts go out to everyone affected by this pandemic and we appreciate those on the frontline working to contain the virus.

    Bob

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