KUDOS to the Customer Service at Couples. I had an issue that I needed help with and a Customer Service Manager called me personally to talk about it. I had a stack of documentation that I thought I would need to send her to support my position on the matter - but that was not even necessary. She couldn't have been nicer or more helpful and she resolved the matter to my complete satisfaction. I am a Manager of a business myself and we also strive to provide excellent customer service - which is why I know it when I see it. Well done Couples, very well done.