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Thread: Club Mobay

  1. #1

    Default Club Mobay

    Does anyone know the procedure on how to use Club Mobay? We just booked it for our departure for our vacation in October. Need to know what to do once you arrive at Sangster Airport. Any information will be helpful.

  2. #2

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    You will enjoy it. After you check in at your airline you go to the Club Mobay desk near the security entrance. They will take you through a separate security line which is much quicker. After that you go up an escalator to the level with the gates. The club is located near gate 13 (on your left). Show your ticket to the host/ess and they will escort you to the lounge.

  3. #3

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    Go to the Mobay security line after you drop off your luggage. The Mobay line is to the left of the normal one. You will see the big signs. After you for through security you go to the Mobay lounge next to Gate 12. There is a check in desk or someone there that will help you and take you down to the lounge. You can ride the elevator down or use the stairs. We are lucky and received free Mobay departure passes as part of our repeaters perks.

    Life is good

  4. #4

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    If there is a long line through customs, you will be directed to a fast track line to get through customers and after getting past customer, you have access to the mobay lounge amenities (bar, food, etc. ) until your departure which they will notify you when to go out to the gate for boarding.

  5. #5

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    Just step off your plane and follow the herd until you see a Mobay rep holding a board with your name on it, they will handle the rest. This is a youtube video that shows exactly what the Club Mobay arrival is like, enjoy!
    https://www.youtube.com/watch?v=MIgHxKGOLVI

  6. #6

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    FYI, on departure, Club MoBay has a family friendly section and adults only section.

  7. #7

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    Quote Originally Posted by Bert View Post
    FYI, on departure, Club MoBay has a family friendly section and adults only section.

    Actually last trip we were all herded in to one room. Very disappointed with that..

  8. #8

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    Just trying to decide if it worth it???? I could see how when you are leaving it would be but when you are getting there arent you really paying to get through security quicker??? Not saying that isnt worth it.

  9. #9

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    bulldog504 -- I think it is worth it, but I think of it as insurance as opposed to a competing service. Most times I have gotten through customs on arrival in 20 minutes, but I have never had to compete with another plane arrival. It took less than 10 minutes when I used Club Mobay for my trip in September 2017. The longest part of that was for security to go through my bags. I cannot imagine how quickly things can get backed up with an entire plane having carry-ons checked, much worse if more than 1 plane arrives shortly before you. It is great to have the Club Mobay person waiting for you when you get off the plane, walk you all the way through customs, security, to the VIP Lounge and making sure you get a Rum Runner and some food. I think it is more valuable on arrival as opposed to departure because you can get fast tracked from the gate to the lounge, and you cannot get fast tracked through security for departure.

  10. #10

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    We use it every time - we feel it is well worth it. It is possible that you will land at a time with a short line - in that case the value is diminished. However, we feel that the getting the VIP treatment and skipping a long line when arrivals are heavy is well worth it.

  11. #11

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    It really depends upon what time of the year and day of the week. During September and October you are not going to need it during departure or arrival

    Weekends during the high season (late December through March) it is really crowded at the airport.

    On departure the longest lines are for check-in at the airlines, Club will not help with that

    We usually travel on Monday or Tuesday and always get through immigration quickly, then you have to get your luggage and a quick trip to customs and then to the Couples lounge. Club Mobay could get you through immigration quickly but then you will have to wait for your bags and then still wait at the Couples lounge. You have to wait until they have enough people to fill up the shuttle to the resort. They usually will not send you on the shuttle alone unless you have a really late arriving flight.

    The airport is much more modern and efficient now. Years ago it used to take 4 hours to get to Negril because the road was so bad and we used to charter a Cessna through TimAir but now the roads are much better and 90 minutes +- to Negril so you barely beat the Cessna.

    If I was going in January/february on Saturday or Sunday then I would get Club Mobay for arrival. They make you leave the resort 4+ hours before your flight so you get to the airport pretty early on departure day and there are plenty of bars and restaurants now to hang out and watch sports.

    We have learned after dozens of trips to get arriving flights as early as possible, only pack a carry-on, have your paperwork filled out before arrival, get the latest flight out possible and try to use smaller airports like Charlotte or Ft Lauderdale vs Atlanta or Miami.

  12. #12

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    Yes, we barely had time to take a bathroom break and grab a beer and we were off to the shuttle. It was worth it as we passed hundreds on a Sunday

  13. #13

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    We used Club MoBay for our departure for the first time on our recent trip (Oct '17). We have never used it on arrival. For arrival you are just paying for the potentially faster path thru immigration and customs. We haven't considered it worth it for that. And our immigration and customs waits have been minimal in our last few trips. But if the immigration lines are long (I remember a 2 hour wait one time) that would be money well spent.

    For departure, it does have some value. If you are going to eat and drink at the airport before your flight, that is money you no longer need to spend. The Club MoBay takes care of that. It also gives you a quieter place to relax prior to your flight. We will probably do the Club MoBay departure for our next trip.

  14. #14

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    Quote Originally Posted by softail19 View Post
    Yes, we barely had time to take a bathroom break and grab a beer and we were off to the shuttle. It was worth it as we passed hundreds on a Sunday
    They have booked it for their departure.

  15. #15

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    If we booked it for our arrival, would that in theory get us on an earlier shuttle to our resort? Would that diminish the value of the food and drink offered by the MoBay lounge, and essentially $50/pp to get to the resort faster?

  16. #16

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    We used arrival one time and departure one time over the last 5 years. We did not find it worth the money. The one time we used arrival, it may have gotten us through customs a couple of minutes early. The food in the lounge was nothing special and we are not rum punch people. So, we stayed in there 5 minutes and went back to the couples lounge. The one time we used it for departure, I got flagged and had to go through security search. This really wasn't bad, as we skipped the lines and went through faster than the Mobay line. The lounge was nice, but nothing special. We would rather skip Mobay and put the money towards an excursion.

  17. #17

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    Quote Originally Posted by iheartbeaches View Post
    If we booked it for our arrival, would that in theory get us on an earlier shuttle to our resort? Would that diminish the value of the food and drink offered by the MoBay lounge, and essentially $50/pp to get to the resort faster?

    Ive always felt that arrivals are simply a crap shoot. You can research when other planes are arriving to get a feel for the traffic any given day- but weather or a mechanical issue can and does effect those arrival times. Ultimately you can only get to the Couples lounge, as fast as your luggage is unloaded. In our 8 to 10 trips, we've been waiting on our luggage for 90% of the trips. The wait at the lounge is generally 1 beer ! We have always felt like Mobay on arrival is less useful for these reasons. Relax and enjoy !

  18. #18

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    HI iheartbeaches.... if you booked it for arrival you will just get a fasttrack through customs if there are long lines in customs when you get off the plane. So I guess in theory you will get to the Couples lounge a lot quicker to be put in queue for a shuttle to whichever Couples resort you are going to. We used Mobay arrival 4 x and did NOT need it since there were no lines in customs. Yes Mobay does offer you rum punch and snack foods-(small finger sanwhiches, chips dessert type snacks) that they don't have in the Couples lounge-(Couples only has Red Stripe, soda and water)

    The longest we ever waited for a shuttle/bus though was 20 mins. tops if even that. They will try to fit as many couples based on the which Couples resort you plan on travelling to. If you arrive in the middle of the night you might get a private bus ride but if you are travelling during peak hrs, most likely will be travelling with other couples. So the price can be totally worth it if there are lines in customs -it's a matter of personal choice if you want insurance not to wait in a long custom line is the way I look at Mobay arrival services more than arriving at the the resort quicker.

  19. #19

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    We generally travel to Jamaica in Sept/Oct and we land on a weekday. For us, it is not worth the cost, especially since the airport installed the scanners for Immigration. I agree with everyone saying that it depends on when you are traveling and arriving. The departure lounge is nice, but the airport has lots of shopping and eateries. We would rather save that $$ and get an extra massage at the resort.
    Even if you arrive at the Couples Lounge 10 or 15 minutes ahead of others deplaning, you are not necessarily going to be put on a shuttle sooner. Club Mobay has a very nice arrivals lounge with snacks and drinks, but the Couples Lounge is also comfortable. Granted, there are no snacks and they only serve water, Red Stripe and Ting, but it is a very comfortable place to wait.
    Last edited by JEANNEW; March 21st, 2018 at 04:31 PM. Reason: Incorrect statement
    Gene and Jeanne
    CSS October 2012, 2013, 2014, 2016, 2017
    CSS/CTI October 2018

  20. #20

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    JEANNEW -- the Couples lounge has never served anything more than beer and water when we were there. As a matter of fact, on our last trip there was a newly wed couple on the plane with us so I brought them a Rum Runner from Mobay Lounge to the Couples Lounge to give to them.

  21. #21

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    Oh you are soooooright! Sorry about that, I was thinking of the differences between Club Mobay.....They serve rum punch!!
    I am not a beer drinker and have always had Ting at the Couples lounge.
    Last edited by JEANNEW; March 22nd, 2018 at 08:21 AM.
    Gene and Jeanne
    CSS October 2012, 2013, 2014, 2016, 2017
    CSS/CTI October 2018

  22. #22

    Default Club Mobay Arrival??

    Why is the arrival service no longer offered? When we booked our vacation only the departure service was offered. We used this on our last couples vacation and was very pleased.

  23. #23

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    I bet it's full

  24. #24

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    Softail19- that's a very good point- I have always wondered, do they cap the number of MoBay passes. Does anyone know if this is capped per flight, per hour, per red stripe ?
    mike

  25. #25

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    They only have so many seats...I don't think their clients would be happy if the place was packed or they were left scrounging for a seat. I would say it's just a sound way to conduct business.

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