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  1. #1

    Default Romance Rewards Pre Check In

    My husband and I are going on our first trip to CTI. I have been able to log into the Romance Rewards, but I get an error message every time I try to log into the pre check in website. Has anybody else had this issue and can shine some light on what I need to do to get into the site?


  2. #2


    What is the error message?
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    CN 2006, CSS 2009, CN 2009, CN 2010, CTI 2010, CN 2011, CSS 2012, CN 2012, CN 2013, CSA 2014, CN 2014, CSA 2015, CN 2015, CN 2016, CN 2018, CN2019

  3. #3


    I had the same problem and found out their system is not compatible with Safari. I was able to register very quickly using Internet Explorer. Good luck!

  4. #4


    I believe it's because the pre check-in is only for returning RR guests. As a newbie, the only perk you will receive this trip is the option to participate in the Trading Places program. You won't get any other perks, which is what the pre-check-in is for (to select your repeater gift, etc). But if you want to be sure, email the Romance Rewards coordinator - she typically responds quickly: Submit Ticket - Couples Resorts - Couples Resorts Helpdesk and Support
    Amy Welch...Woooohoooo!!
    CTI - 2002, 2005, 2006, 2007, 2010, 2011, 2013
    CN - 2003/2004 CSS - 2008
    CSA - 2009, 2012, 2013, 2014, 2015

  5. #5


    Are you using a Mac? If so you can't log in using Safari. You have to use Firefox or Explorer.

  6. #6


    Ive had the same issue. We are going in April so I am going to call the hotel early April to see what's going on.

  7. #7


    Having looked at your post I decided to pre register for our upcoming trip in March to CN and I didn't have any issues.

  8. #8


    Recieved an e-mail confirmation shortly after.

  9. #9


    I think I had to use Firefox as the browser...didn't seem to work with Internet Explorer, for me anyway.

  10. #10


    I have noticed that the romance rewards doesn't work on my Mac for some reason. I don't know what type of computer you are using, but that is what happens to me. If I use my husbands HP then I can get it to work.

  11. #11


    Yes, instead of clicking log in (which doesn't work for me either) I think 2 spots below that it says pre check in. It will ask for the same info but will actually work.

  12. #12


    I just tried and had no problems. (Jan 25th)

  13. #13


    You may be trying to do this too far in advance.

  14. #14


    It's still saying my image verification doesn't match .

  15. #15


    I have a Mac but checked in using Firefox as my browser...

    No Problem....

    Carol and Dave....

  16. #16


    Just did precheck in but used my laptop instead of IPad.

  17. #17


    Wouldn't work on my iPad (Safari) but it did on my laptop (Firefox). I'm sure that's the issue.

  18. #18


    I just checked in last night for a 02/05/13 arrival with no problems, used a laptop and FireFox.

  19. #19


    Well I decided to try my IPod and it finally let me register . Then went & used safari and could login . Tonight I was even able to do it on my regular PC

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