Just read a review on trip advisor and while it was a great review of CSA there was a complaint about check in and not being able to get the buildings that were requested. They felt this was not appropriate. They were repeaters and obviously knew the resort.
Many people are repeaters these days and while you can't request a specific room you can request a building which if available will try to accomodate. That is the key words will try to accomodate. Couples has no way of managing this other than making sure the room categories people have booked are honoured.
If you don't like the building you're in the front desk staff will do their best to accomodate you. it might mean a move the next day or the next but if you want somewhere else then you won't mind the wait.Sorry just had to give a comment on this. Looking forward to our return in Feb.