Hello everyone, we just recently returned from our wedding weekend celebration in "Ochi" and we booked with CTI. We had a total of 31 rooms and I'd like to compliment, Gisele Spalding-group reservation specialist, for the excellent service and support she provided for our wedding party and guests. Ms. Spalding assisted us all along the way since the time we booked -August 2010 up until our departure. Please let it be known that there was not even one complaint, from our entire party in regard to their reservation process with Gisele. Given the difficulty from time to time in dealing with the general public, their various expectations and personalities, this really says a lot about her outstanding customer service.
She handled each booking professionally, and with extreme patience. She responded to each email and phone call promptly with not just with me, but with all of the guests that booked. She even reminded me in advance if she was going to be out on vacation so that I could easily coordinate my questions or concerns with her ahead of her leave.
Although we didnít have the wedding onsite at CTI, Gisele helped us with a complimentary 1 night reservation for Brian (the groom) the night before the wedding which we were very appreciatitive of.
Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Couples and Gisele for years to come.