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  1. #1

    Default Heading to CSS this week-end, what happens if......

    We are very excited to be heading to CSS this week-end! We booked the hotel portion with Couples direct, and the air portion direct with Westjet. (we have a separate trip insurance policy that we buy every year, NOT the Couples plan) Just had a crazy thought....what happens if your flight gets delayed, or moved to the next day due to weather?? Do you just notify Couples about the change? Is your room still held for you till you get there? Anyone have any experience with this?
    So excited for this vacation

  2. #2


    If you haven't already, notify Couples of your airline reservations. They have that information at the Couples lounge at the airport, where you check in. If something should happen and you don't show up to the Couples lounge at the expected time, they can check your flight info and see that it's delayed, canceled, etc. Your room will be held for you since you've already paid for it. If you haven't already, sign up for Romance Rewards and you can pre check-in online, which will expediate the check-in process once you get the hotel. This is also a way to input your flight info.

  3. #3


    Thanks so much Theyamons. Flight info already given and pre check in done Fingers crossed no delays

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